Refunds

Refund Request

Last updated: May 11, 2026

Use this form to send the details we need to review a paid download issue, duplicate charge, or incorrect charge.

Required Information

Please provide the paid email, name or username, payment date, Creem checkout or order ID if available, the reason for the request, and any screenshot or error details.

This form sends your request to support@tryhaircolor.com. If submission is unavailable, use the email fallback and attach your Creem receipt or any relevant screenshot.