Contact
Last updated: May 11, 2026
For support, product questions, privacy requests, or business inquiries, reach the tryhaircolor.com team by email.
Contact us at support@tryhaircolor.com. Please include a clear subject line and any relevant details so we can respond efficiently.
Support Requests
For technical issues, include the browser and device you are using, the page where the issue occurred, and a brief description of what you expected to happen.
For privacy or account-related requests, include enough information for us to identify the relevant interaction while avoiding unnecessary sensitive details.
Refund Requests
For paid download issues, use /refund-request or email support@tryhaircolor.com with the paid email, name or username, payment date, Creem checkout or order ID if available, the refund reason, and any screenshot or error details.
Please contact us before starting a bank dispute so we can review delivery issues, duplicate charges, or incorrect charges through the proper Creem refund process.
Response Time
We aim to review messages promptly, though response times may vary based on request volume and complexity.